Zendesk
lastmod 2026-11-10created 2021-03-192 edits
Zendesk is a cloud-based customer support service that manages customer inquiries as tickets. It gathers inquiries arriving through multiple channels such as email, chat, phone, and social media into a single ticket system, assigns them to agents, and tracks their status, and it also provides a help center, FAQs, and a real-time chat widget. Along with Intercom it is one of the leading commercial customer support services, and Chatwoot is an open-source alternative.