Intercom
lastmod 2026-11-10created 2021-03-192 edits
Intercom is a customer messaging service that embeds a chat widget in websites and apps to send messages to visitors and customers in real time and receive inquiries. It bundles not only live chat, which serves as a support desk, but also guidance messages sent automatically based on user behavior, a help center, and chatbot features, and is used for both sales and support. It is a commercial service similar to Zendesk, and Chatwoot is an open-source alternative.