Chatwoot
lastmod 2021-03-19created 2021-03-192 edits
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Features
Open-source live chat, an alternative to Intercom/ZenDesk
- Omnichannel customer support software; open-sourced after the service went under
- Unifies conversations from website chat/Facebook/Twitter/Whatsapp/SMS(Twilio)/API/Email, etc.
- Manage multi-brand inboxes from a single dashboard
- Write private notes on each conversation to share with the team
- Automatic replies to frequently asked questions (Canned Response)
- Automatic assignment of conversations (routed by the assignee's availability and workload)
- Conversation continuity: if a user leaves an email during chat, a later email conversation is linked to the chat
- Integrates with Slack